Enterprise Customer Success Manager
3 days ago
🏡 Remote – Anywhere in California
Description
•As an Enterprise Customer Success Manager, you'll drive customer relationships for ApartmentIQ •Proactively manage a portfolio of Enterprise & large mid-market customers •Identify and work cross-functionally to remediate clients at risk •Develop and build strong relationships with key customer stakeholders •Partner closely with other teams to translate business needs into solutions •Provide actionable insight and data analysis to your customers •Meet with top accounts in person twice per year •Provide process enhancement feedback and promote teamwork •Identify and close opportunities for growth •Demonstrate increasing knowledge of Rentable products •Accurately document and update client records and interactions •Ensure compliance with Rentable best practices
Requirements
•Extensive experience in a client-facing / account management role (5+ years) •Business savvy with a consultative, problem-solving approach •Proven track record of success with a verifiable history of exceeding customer success goals •Experience with Salesforce (or similar CRM systems) •Proven ability to work in a fast-paced, team-centered work environment •Prior experience in SaaS, multifamily, or PropTech •Technical aptitude and ability to identify alternative solutions to customer issues •Ability to handle multiple, critical, high-priority issues with a sense of urgency •Proficiency with Google Suite Products •Excellent communication skills – verbal, written, and interpersonal with strong active listening skills •Ability to demonstrate effective problem-solving skills and strong client orientation •Detail-oriented and dependable, with a positive and inquisitive attitude •Exhibit a high degree of self-motivation, drive, and a proactive nature •Bachelor's degree or higher
Benefits
•100% remote workplace •Competitive Compensation •Stock Options •Open Vacation Policy (you take vacation whenever you want) •Medical, Dental, and Vision Insurance •100% paid Short-Term Disability, Long-Term Disability, and Life Insurance program •401k Program
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