Learning Experience Community Associate (Pathway): Accra

September 6

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Sand Technologies

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A global tech-services and talent-solutions company with expertise in industrial AI, data science, software, and more.

501 - 1000

Description

• The Learning Community Experience Associate will be responsible for supporting the Learning Community Experience Specialist in executing strategies that help us build and engage with this community of learners. • More specifically your role will include: • Develop and execute an in-person learning community-building strategy and roadmap that aligns with the organization’s mission and values and drives engagement and drive student retention. • Create engaging content and events that provide in-person learning and cultivate a strong sense of ownership, and foster community engagement and interactions. • Collaborate with cross-functional teams to develop and execute community initiatives that incorporate the learning community feedback into product development, marketing, and other areas of the organization. • Monitor and analyze community metrics to identify areas for improvement and growth, and evaluate the success of community programs and initiatives. • Provide excellent customer service to learners and maintain accurate records of community engagement, initiatives, and feedback. • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve the community experience.

Requirements

• A minimum of 2 years of professional experience in any field; experience with project management, events activation and coordination, youth engagement, and community service a plus • A bachelor’s degree in any field with an excellent academic record • Experience with experiential learning experiences • Fluency in English (verbal and written); knowledge of other local languages a plus • Relationship-driven: highly skilled communicator with a strong customer service focus and desire to do what’s best for our customers at all times • Attention to detail: to ensure you deliver the best customer experience and promptly follow up on all the information they need • Experience with data analysis and/or using metrics to inform decision-making and drive continuous improvement • Excellent communication and presentation skills: you can effectively articulate and communicate ideas both verbally and in writing • Interpersonal skills: you have a collaborative mindset and can work well with others • Humility and openness to feedback: you are always looking to learn and have an insatiable curiosity and hunger to grow • Innovativeness and creativity: you have a tendency to use your imagination to create or introduce something new or different in any situation