Logistics Strategy & Operations Manager - Delivery Operations

May 21

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Shef

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Community-based food platform empowering local cooks to share homemade meals with their neighbors

51 - 200

Description

• Strategy & Operations manager • Small team with ownership of US market P&L, hub operations, ops coordinator team management, and delivery operations • Execution-focused, analytically-minded, and willing to jump into the trenches • Role requires being in office 3 days a week and occasional travel

Requirements

• Bachelor's degree in any of the following fields: operations, engineering, or similar • 3+ years of experience in operations, ideally in delivery and logistics, and track record of being an operational problem solver • Strong vendor management skills, able to manage delivery vendors and negotiate favorable terms while maintaining a positive relationship • Keen sense of ownership, where no task is too small or out of your purview • Capacity to take initiative in an evolving work environment while maintaining flexibility and a collaborative attitude while getting things done • Data-driven decision-making mentality and sound business judgment through strong analytical thinking

Benefits

• Own the day-to-day delivery management of our five US markets: Bay Area, New York, LA, Seattle, and Chicago. You are responsible for delivery operations and executing towards on-time-in-full goals. • Manage delivery experience for Shef-Lite markets (i.e., outside of core market operations) • Manage vendors by working with various 3PL providers to maintain regular operations, negotiate rates, implement and enforce SOPs, and address urgent issues. • Design, implement, and analyze initiatives aimed at efficiency, quality, and capability enhancements in delivery operations, such as implementing new reverse logistics processes. • Reduce operational burden for yourself and the delivery teams by automating tasks through internal tools and scripts. • Build and roll out processes designed to support market management. • Analyze data in Excel to manage the P&L and draw insights. Ideally, pull data using SQL into spreadsheets to extract insights that will guide the business forward. • Collaborate with cross-functional team members to implement new processes in order to service product-market-fit or growth-oriented initiatives • Serve as a backup to the Strategy & Operations Manager of Hub Operations, collaborating to address hub issues as they arise.