Customer Success Manager

April 25

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Smartling

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Reach global audiences in any language - translate the words on your website, mobile app, product, and more.

Localization • L10n • Internationalization • i18n • Multilingual Content

51 - 200

💰 $160M Series E on 2021-12

Description

• Smartling is seeking a Customer Success Manager for a remote, work from home position • Ensure positive customer health and retention • Partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform • Responsible for ensuring that customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle

Requirements

• Minimum 3 years of experience in a B2B customer success/client services/account management role  • Ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized • Experience managing contract renewals and up-sells • Experience working in a role that required you to stay calm in the face of technical and/or customer challenges • Proven ability to network and manage relationships across many different functions within a global customer organization • An aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability • Business acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations • Bachelor’s degree or equivalent work experience • A home office setup conducive for working remotely, and ability to work effectively as a remote team member

Benefits

• Freedom 🏡 - we are remote first • Growth  - an opportunity to learn and advance your career • Wealth 💰 - we offer a competitive salary and 401(k) + company match • Wellness - medical, dental, and vision insurance for you and your family • Balance - flexible PTO + 11 holidays; generous parental leave • Culture 🤝- an energetic, value-driven, and fun culture and team spirit • Bonus - employee referral program and apple equipment