Client Platform Administrator

May 9

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Smartsheet

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Modern work management platform

productivity • collaboration • achievement • innovation • effectiveness

1001 - 5000

Description

• Participate in architecture, design, deployment, and planning of Mac and Windows based client systems for Smartsheet • Utilize an engineering mindset to develop creative solutions for our end user systems • Provide administration, maintenance, and support of various on-prem and SaaS platforms to administer and manage client devices via Intune, JAMF, and MECM/SCCM • Automate manual processes and other items to create efficiencies • Drive to create a positive and seamless user experience • Partner with the compliance/security team to address, patch, and prevent vulnerabilities • Conduct in-depth technical investigations to determine root cause • Evaluate and monitor usage to ensure capacity is meeting growth requirements • Provide escalated systems support for tier 1 and tier 2 escalations, problem resolution, and mentoring across the Corporate IT team • Perform other duties as assigned

Requirements

• 3+ years of work experience in a corporate Linux, Mac, and Windows environment working as a client systems administrator or desktop engineer • Experience implementing or administering Microsoft MDM Solutions (Intune, MECM/SCCM) • Familiarity with Windows Autopilot • Experience implementing or administering MAC MDM Solutions (JAMF, Kandji) • Experience implementing or administering Microsoft Azure Virtual Desktops (VDI) • Experience managing Linux workstations (Ubuntu, Centos, Manjaro) • Experience scripting solutions and can provide examples (Powershell, Shell) • Ability to work autonomously, plan, organize, schedule and implement multiple projects simultaneously • Must possess the ability to work an occasional evening, holiday, or weekend • Foundational knowledge of ITIL concepts and frameworks required • Ability to drive projects to completion • Excellent customer service skills and passion to learn and understand technology • Empathy for end users • Experience with OKTA or other SSO products • Experience with SOX, SOC2 or other compliance (HIPAA or PCI)

Benefits

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees • Stock - Restricted Stock Units (RSUs) for eligible roles • Lucrative Employee Stock Purchase Program (15% discount) • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Incidental Sick Leave • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific)