Clinical Account Manager

September 3

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SmithRx

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SmithRx is a tech-forward PBM committed to changing the way pharmacy benefits are managed.

Healthcare • Pharmaceuticals • Healthcare IT • Pharmacy Benefit Management • Pharmacy Benefits Management

51 - 200

💰 $20M Series B on 2022-03

Description

• The Customer Success Team is focused on helping SmithRx’s clients derive the full value of their PBM services. • Collaborates with clients and account managers to provide clinical expertise, including insights on drug spend and utilization, clinical management strategies, medication alternatives, and formulary compliance. • Provides superior clinical consultation and clinical account management with a focus on client satisfaction, client retention, and trend management. • Analyzes claims data to identify trends and cost savings opportunities. • Comprehends and effectively explains formulary and clinical program's value proposition to clients. • Supports communications of formulary changes and program updates for internal and external partners. • Recommends clinical programs for clients to provide cost savings to clients and members. • Stays current with market trends and provides clinical market intelligence to clients. • Communicates drug information to clients and responds to plan-specific clinical inquiries. • Creates and updates clinical marketing materials. • Collaborates with and provides guidance to account management on clinical aspects of client quarterly reviews (QBRs) – quarterly spend, trends, benchmark updates for pharmacy benefits. • Able to incorporate treatment and practice guidelines into client presentations, including up-selling opportunities. • Analyzes data and interprets drug benefit designs. Clearly communicates analytical and reporting needs to supporting departments.

Requirements

• Bachelor’s and Advanced Degree in Pharmacy, RPh or Pharm D • Current and unrestricted Pharmacist license (any state) • 5+ years of experience working as a licensed pharmacist • 3+ years of working knowledge of healthcare benefits, account management, pharmacy benefits, or commercial health insurance preferred • 3+ years of experience working in a client-facing role with external clients (beyond patients and prescribers) required • Executive-level communication (including developing & delivering formal presentations) and interpersonal skills required • A passion for the customer experience and customer satisfaction • Dedicated to solving difficult problems together in collaboration with the broader team • Self-driven, results-oriented work ethic with a positive outlook • Ability to take the initiative with little to no direction • Empathic communicator with a consultative approach, able to see things from another person's point of view

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance • Flexible Spending Benefits • 401(k) Retirement Savings Program • Short-term and long-term disability • Discretionary Paid Time Off • 12 Paid Holidays • Wellness Benefits • Commuter Benefits • Paid Parental Leave benefits • Employee Assistance Program (EAP) • Well-stocked kitchen in office locations • Professional development and training opportunities