Client Success Manager
5 days ago
🏢 In-office - San Francisco
Description
• Manage difficult merchant issues and create proactive campaigns to improve retention • Increase merchant satisfaction while meeting all KPI’s/metric standards as relayed by Client Success leadership • Respond promptly to client inquiries through multiple communication channels, including, but not limited to: phone, email, and/or chat, in a courteous and professional manner • Provide timely problem resolution and utilizing proactive retention strategies • Work on retention of high risk accounts • Coordinate and collaborate with other departments to address merchant requests/concerns
Requirements
• Impeccable emotional intelligence and customer service skills including strong written and verbal communication. • Familiar with Restaurant POS software, features, and capabilities including reporting • Ability to keep pace with large caseload for assigned client accounts and general case management experience • Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships • High degree of emotional intelligence required for negotiation, problem-solving, and retention strategy. • Any experience working in payment processing or knowledgeable of the banking/ financial industry is a plus
Benefits
• Medical, Dental and Vision Insurance • 401k with company match • RSUs • Paid vacation, 10 company holidays, sick time, and volunteer time off • Employee Resource Groups to build community and inclusion at work • Monthly cell phone and internet stipend • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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