Customer Experience Representative
September 7
🏢 In-office - Los Angeles
Description
• Communicate effectively with customers through phone, email, SMS and live chat using Gladly to determine their needs. • Handle all inquiries regarding orders, exchange requests, refunds, gift cards, promotion codes, customer issues, etc with a customer first mindset. • Maximize sales by clienteling, assist in virtual styling, and providing friendly and empathetic customer service in every interaction. • Encourage customers to sign up for Jenni Kayne Rewards and engage with us across our social media platforms. • Secure company assets through loss prevention in compliance with company policies and guideline.
Requirements
• Minimum of 3 years of experience in a customer service call center or retail preferably with a women’s upper contemporary, multi-label or luxury designer setting. • Can-do attitude and commitment to providing excellent customer service. • Willingness and availability to work during peak business periods – weekends, holidays, etc. • Demonstrate strong written and verbal communication skills. • Knowledge and experience with CRM Platforms, Inventory Management systems, Microsoft Suite, etc. • Comfortable sitting for multiple hours and working in a remote team environment. • Quiet area to be able to work with a strong, reliable internet connection.
Benefits
• Competitive salaries and bonus structures. • Paid time off. • 401K matching for all full-time employees. • Comprehensive medical, dental, and vision insurance. • Generous employee discounts. • Much more.
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