Customer Success Operations Analyst

July 13

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Spring Health

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• Customer Success Operations Analyst supports opportunity hygiene, data analysis, and reporting. • Collaborate with leadership and cross-functional teams for accurate reporting and process enhancements. • Focus on data integrity, system hygiene, and performance in Customer Success tools. • Create and deliver reports and dashboards on Customer Success performance. • Support standardization of business reporting and assist in driving data hygiene. • Own opportunity booking process in SFDC for Upsells and Renewal. • Provide training and support for Gainsight and Salesforce users. • Identify improvements and manage projects related to customer success strategy. • Standardize documentation of processes and continuously monitor system performance.

Requirements

• 1 years of progressive experience with systems such as SFDC CRM, Gainsight, Zendesk, and/or Looker. • Comfortable doing data and statistical analysis using advanced features of G-Sheets/MSFT Excel. • Bachelor's Degree in business administration, finance or similar field preferred. • Minimum 1 years experience in business, sales or customer success operations. • Strong understanding of customer success principles and metrics. • Ability to build reporting models in Excel or Google Sheets. • Understanding of customer success processes, forecasting, and pipeline management for renewals and upsells. • Excellent interpersonal, presentation, and communication skills. • Comfortable engaging with C-Suite and Executive level leadership. • Comfortable rolling out and documenting processes using available systems and tools.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers. • 10 allocated sick days per year. • Flexible paid time off in addition to 12 paid holidays throughout the year. • Access to Gympass, an on-demand virtual benefit. • Four-week fully paid sabbatical leave after four years. • 4-4.5 months of fully paid parental leave. • Sponsored access to Bright Horizons® child care, back-up care, and elder care. • Access to fertility care support, including reimbursement for related expenses. • Competitive salary with incentive pay and 401(k) match.