Sumo Logic
Sumo Logic’s vision is to make the world's digital experiences reliable and secure.
Log Management • Analytics • SaaS • Big Data • Machine Data
501 - 1000
Commercial Expansion Account Manager
August 28
🏢 In-office - Bay Area
Sumo Logic
Sumo Logic’s vision is to make the world's digital experiences reliable and secure.
Log Management • Analytics • SaaS • Big Data • Machine Data
501 - 1000
Description
• Own the post-sale engagement, growth, and success of a portfolio of Sumo Logic • Ability to drive cross-sell opportunities for additional Sumo Logic products and features across long-term, consultative engagements • Develop and implement strategies for driving product adoption and client retention with a book of business • Experience managing projects with input from cross-functional teams and leaders at Sumo Logic • Become a Subject Matter Expert (SME) in Sumo Logic’s product roadmap, basic integration types, and go-to-market strategies • Advocate for your clients internally by sharing client feedback, usage patterns, and insights with the Product and New Business sales teams to continuously improve the user experience
Requirements
• 2-3+ years of experience in a client-facing role • Ability to understand complex ecosystems and build great relationships with technical and non-technical customers • Proven record of success in developing relationships, optimizing accounts, and working with technical products • Previous experience (or willingness to learn) about SaaS, Infrastructure, and observability and security use-cases • Proactively build relationships with customers to achieve loyalty • Skills for balancing customer experience and satisfaction with opportunity prioritization and upsells • Strong problem solving and analytical skills • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
Benefits
• Continuous career development and pathing opportunities • Sales training in MEDDPICC and Command of the Message • Product training to develop an in-depth understanding of our product and space • Best in breed onboarding • Internal mentor and buddy program cross-departmentally • New hire stock equity (RSUs) and employee stock purchase plan • Generous and competitive benefits • Friendly and inclusive workplace culture
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