Technology Administrative Coordinator (Contract)
September 6
🏢 In-office - Los Angeles
Description
• The Technology Coordinator plays a key role in achieving strategic and tactical objectives for the Service Desk department. • The coordinator is responsible for providing operational support, managing projects and initiatives, and performing high-level administrative functions. • Manage logistics of events and conferences, (ie. FRANMAC and quarterly SD events) drive agenda, speakers, and content creation. • Provide regular updates to leadership and other stakeholders on the status and progress of IT services and projects to effectively support the restaurants • Assist in preparing reports and presentations to support operational projects and initiatives related to the Service Desk and Operations. • Assist the Service Desk and Operations teams by contributing to IT service projects, focusing on enhancing system efficiencies, user support, and technology solutions • Partner with team leads to identify opportunities for process improvements and implement best practices to enhance the quality and efficiency. • Maintain supplies and equipment for the 100+ Service Desk team, ensuring a well-organized and efficient workspace for a team • Impact Mitigation, ensure the department remains adequately resourced and supported to prevent disruptions to service and delays in resolving restaurant-reported issues by engaging in specialized tasks that align with strategic IT objectives and operational goals • Ensure management and staff are updated on schedule changes, seating assignments, and other relevant information promptly and effectively. • Handle sensitive and confidential information with professionalism and discretion, following the organization's policies and procedures
Requirements
• Bachelor's degree or equivalent experience in a related field. • Minimum of 4 years of experience in an administrative or operational role, preferably in a technology or service-oriented environment. • Strong communication, interpersonal, and customer service skills, with the ability to work effectively with diverse teams and stakeholders • Proficient in Microsoft Office applications, especially Word, Excel, PowerPoint, and Outlook. • Experience with project management tools and methodologies. • Strong attention to detail and accuracy. • Ability to prioritize and manage multiple tasks and projects with minimal supervision, meeting deadlines and expectations. • Excellent verbal and written communication skills. • Ability to work effectively with diverse teams and stakeholders. • High level of professionalism and confidentiality
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