Technical Account Manager

July 22

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Talkdesk

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Experience. A better way.

Call Center Software • Computer Software • Technology • Customer Experience • Innovation

1001 - 5000

💰 $230M Series D on 2021-08

Description

• Talkdesk Technical Account Managers (TAM) are skilled product consultants who focus on the technical success of their assigned customer accounts. • TAMs understand and advance the business needs of Talkdesk’s most valuable customers through consultation, optimization, and training on the Talkdesk platform. • Successful TAMs are personable, curious, customer-oriented, motivated by novel challenges, and enjoy learning and tinkering with new technologies.

Requirements

• 3+ years of experience in technical consulting, professional services, or technical troubleshooting in a SaaS environment • Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels • A passion for helping people solve problems and proven ability to understand changing technologies • Excellent verbal and written communication skills in English and meticulous attention to detail • Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients • Ability to work cross-functionally in a fast-paced environment • Travel requirement: up to 20% • Experience working with APIs preferred • Salesforce and other CRM experience preferred • CCaaS or contact center experience preferred