Customer Service
February 29
🏡 Remote – Anywhere in California
Description
• The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team target goals • Record, organize and file customer interactions and account changes • Able to up-sell if needed • Able to schedule call back and appoints to resolve customer needs
Requirements
• Previous experience in customer support, client services, sales, or a related field • Excellent at communicating over the phone and other communication platforms • Basic computer skills and experience • Able to multitask • Excellent time management and prioritization skills • Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution
Benefits
• Health Insurance (dental and vision included) • Excellent retirement plan • Tremendous upward mobility into other positions and management • Flexible hours • Remote Position(s) available (work from home)
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