Senior Director of Product Management - AI

August 15

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Ushur

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Make your work flow™

Customer Service Automation • Customer Support Automation • ChatBots • Artificial Intelligence • Machine Learning

51 - 200

Description

• Work with Product leadership to define product requirements for new AI and GenAI features and products for our Enterprise customers • Lead a POD of world-class developers, UX designers and architects to deliver on your products • Understand market landscape and review competition to bring business insight to the team • Partner with your peer engineering and design teams to deliver best-in-class products on time • Collaborate with marketing and sales on field enablement and go-to-market activities • Evangelize the product and strategy to customers, partners and internal stakeholders • Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements • Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

Requirements

• Minimum of 4-6 years of Product Management experience • Experience successfully defining, building and shipping enterprise-grade AI/ML and GenAI products • Experience with solving operational, customer service or process improvement challenges through software • Experience working with automation, conversational AI or RPA solutions • Prior experience working on a SaaS cloud product • Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations • Have proven experience translating vision into an actionable product • Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC) • Able to make data-driven decisions and recommendations • Skilled communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others • Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment • Understanding of the broad SaaS and PaaS landscape, product marketing and go-to-market strategies are a plus • An understanding of the insurance and/or financial services verticals are a huge plus