Customer Success Lead
August 20
🏡 Remote – Anywhere in California
Description
• Provide initial training to customers on how to use Vantage. • Be the main representative to customers on behalf of Vantage through email, Slack, and Zoom calls. • Represent customer support issues and product feature requests to the rest of the organization. • Work with Autopilot customers to understand and educate on financial commitment risk profiles. • Provide our sales team with relevant customer account details to ensure successful renewals. • Someone who consistently and authentically works as an agent of the customer to represent their needs to the broader organization.
Requirements
• 7+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Strong nice-to-have: any cloud infrastructure technical experience. • Ability to manage a wide portfolio of accounts from SMB up to large enterprise corporate accounts • Strong emotional intelligence and the ability to empathize with customers • Someone who is plugged in and responsive to customers emails and Slack messages. • A kind person.
Benefits
• equity • 401(k) plan • medical, dental, and vision benefits • education stipends
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