Lead Tutor Support Specialist

2 days ago

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Varsity Tutors, a Nerdy Company

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Seamlessly connecting experts and learners in any subject, anywhere, anytime

Test Prep • Academic Tutoring • Online Learning • Cloud-Based Analytics • Internet

501 - 1000

💰 $50M Series C on 2018-02

Description

•Support a team of Operations Support Specialists. •Assess and understand the needs of clients and tutors. •Demonstrate a high level of administrative skill. •Resolve tutor concerns to create an optimal tutoring experience. •Communicate across teams to ensure successful implementation and client success. •Identify areas needing additional support and direct team resources appropriately. •Address escalations in a timely, professional, and thorough manner. •Provide support and answer questions for Operations Support Specialists. •Monitor team pace to SLA goals. •Evaluate and coach team members to ensure they meet quality expectations. •Assist with training of new OSS as directed by management.

Requirements

•2+ years of experience with customer service, tutoring, and/or managerial experience •Excellent verbal and written communication skills •Strong analytical and problem-solving skills •Ability to work independently and prioritize work •Ability to work evenings and weekends

Benefits

•100% remote position. •Competitive salary. •Healthcare plans (medical, dental, vision, and life) and pet insurance. •401(k)-company-matching plan. •Maternity, paternal, adoption, and additional leave options. •Paid time off. •Free Learning Membership for you and your household (1:1 tutoring hours, unlimited use of on-demand services, and access to our online classes). •Employee discounts. •Unique opportunity to help transform how the world learns!