[WEBTOON] Associate Creator Account Manager
July 23
🔄 Hybrid – Los Angeles
Description
• Answer tickets from our ORIGINALS Creators through Zendesk, problem solving for complex inquiries • Escalate feedback and insights to stakeholders across the WEBTOON organization • Communicate new monetization opportunities on the WEBTOON platform and from affiliate partners to the ORIGINALS Creators • Write and update articles about WEBTOON’s tools and policies • Onboard newly signed ORIGINALS Creators through 1:1 calls and small webinars • Coordinate with internal teams for Creator-facing initiatives and events
Requirements
• 1-3 years of client facing experience, ideally in a customer success role • Strong written and verbal communication • Experience delivering solutions to customer needs • Experience with CRM software (e.g. Salesforce, Zendesk or HubSpot) and MS Office (particularly MS Excel) • Experience or familiarity with entertainment industry or creative communities highly preferred • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Benefits
• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals • Health benefits, including vision and dental! • Generous PTO and Parental Leave Top-up • 401K Contributions • Commuter Benefits • Work-From-Anywhere • Global WEBTOON and LINE FRIENDS discount program • Winter break shutdown and a whole lot more!
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