Account Director

June 20

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ABM Industries

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We take care of the people, spaces and places that are important to you

Electrical & Lighting • Energy • HVAC & Mechanical • Integrated Facility Solutions • Janitorial

10,000+

Description

• The Account Director is responsible for oversight of operations and administrative activities to ensure conformance to contract requirements. Sets standards in operational excellence and continuous improvement. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned account. • Ensures that services are performed as contracted and at the intended profit margins. • Manages the company’s quality control monitoring, safety, training and diversity programs at the assigned account. • Ensures company meets and exceeds Key Performance Indicators (KPIs) and client Service Level Agreements (SLAs) across all service lines • Drives innovation and creative problem solving across all service lines • Implements solutions in line with strategic initiatives • Seeks and implements operational improvements through standardized programs, procedures and best practices • Ensure compliance with company policies and procedures and all federal, state, and local government regulations. • Troubleshoot potential problems and concerns. • Analyze and manage, in a proactive manner, both the financial and the operational performance of the assigned account. • Responsible for capital planning and cashflow reporting, along with company support, will produce capital justification for executive level presentation. • Delivery of quarterly business reviews • Manages and provides leadership to Managers, and Lead personnel assigned to the account. • Monthly Invoice level review compared to existing budget NTE’s( Not to Exceed) • Coordinate between Operations and sales team various technical expansion proposals • Oversee contract and amendment execution between client and ABM leadership teams • Oversees managers to ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to the district/hub in a timely manner.

Requirements

• Bachelor’s degree preferred • Minimum of 5 or more years management experience in a service/customer oriented environment • Experienced in articulation of technical acumen and understanding of same as it relates to building operations and technical systems maintenance and operations. • Excellent communication and leadership skills • Budgeting, expense control and cost estimating/pricing experience • Working knowledge of OSHA safety regulations • Ability to write reports and business correspondence and effectively present information and respond to questions from managers and clients • Dedicated and passionate to the delivery of services at the highest level

Benefits

• ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2024-Recruitment-Staff-Mgmt-11.6.23.pdf (abm.com)