Acceldata
All-In-One Enterprise Data Observability for the Modern Data Stack
Data observability • Data reliability • Data discovery • Data pipeline monitoring • Data quality monitoring
201 - 500
Enterprise Customer Success Manager
March 20
🔄 Hybrid – Bay Area
Acceldata
All-In-One Enterprise Data Observability for the Modern Data Stack
Data observability • Data reliability • Data discovery • Data pipeline monitoring • Data quality monitoring
201 - 500
Description
• Own a portfolio of customers and be a single point of contact for customer health • Establish trusted advisor relationships with customers • Measure and improve customer adoption • Identify opportunities for product adoption • Enable and introduce customers to new product features • Proactively work on customer renewals and churn risks • Coordinate with internal teams for customer success • Align customer roadmap with product development roadmap • Lead customer meetings and reviews • Interact with C-level executives • Create customer deliverables and customer champions • Partner with Sales for account planning and expansion opportunities
Requirements
• 10+ years of experience in Enterprise Customer Success, Account Management, or related roles • Data and AI domain knowledge • Experience with Customer Success Platforms • Hands-on experience with building customer success processes • Strong communication and analytical skills • Ability to work with cross-functional teams and multiple customer engagements • Willingness to travel to customer locations regularly
Benefits
• Opportunity to work with global customers such as HPE, HSBC, Visa, Freddie Mac, and more. • Series-C funded company with reputable investors • Work on cutting-edge technology at the intersection of AI, LLMs, Analytics, and DataOps • Delivered as a SaaS product • Competitive salary and benefits package • Fast-growing customer base • Opportunity for professional growth and development
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