Onboarding Specialist - Bilingual, Spanish

10 hours ago

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Acoustic

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Be 1-to-1 with everyone.

Digital marketing • Marketing analytics • Personalization • Mobile marketing • Marketing automation

501 - 1000

💰 Private Equity Round on 2022-10

Description

• As an Onboarding Specialist, you will support customers to fully adopt our MarTech software platform. • You'll achieve this by establishing a strong rapport with key stakeholders and executing a process-driven onboarding experience. • You'll work directly with customers to document their desired outcomes, collaborate with sales and customer success to ensure a smooth transition in and out of onboarding, deliver onboarding trainings and support other members of the Services and Provisioning teams throughout the onboarding process to ensure timely project delivery. • Acoustic is a modern software platform that helps thousands of organizations around the world manage their marketing communication. • In this role, you'll manage a portfolio of onboarding projects representing a diverse set of customer industries and geographies. • We're looking for a highly organized, detail-oriented, and tech-savvy team member who excels at optimizing processes to help customers adopt new technology.

Requirements

• At least 2 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation). • Experience working with our internal tools CRM systems (Salesforce), online project management tools (Trello), and internal communication tools (Slack). • Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust. • Strong team player but also a self-starter who can work autonomously. • The ability to manage multiple projects and customers. • The ability to collaborate and thrive in a fast-paced, dynamic, and evolving environment. • Fluent in English and Spanish. • Bachelor’s degree in a related field required, unless there is significant, relevant work experience. • Previous experience in the MarTech Industry. • Project management certification such as Certified Associate in Project Management (CAPM), Certified Project Management (CPM) or equivalent.