Customer Success Manager

June 6

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Anatomage Inc.

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Turn medical concepts into 3D reality with Anatomage Bodies: Unique, Accurate, Functional

3D Imaging Software • Dental Implant Surgical Guides • Virtual Dissection Table • Invivo • 3D Anatomy

51 - 200

Description

• Supervising the daily operations of the Anatomage’s customer support team • Facilitating all Anatomage customer onboarding, adoption, and expansion. • Spearheading customer relationship management to address and resolve all installation and service issues. • Identifying key opportunities by monitoring customer activities and developing solutions. • Setting customer service goals for team members and helping them reach those goals • Making weekly and monthly reports and surveys and making suggestions to the development team, sales as well as marketing team. • Identifying and tracking KPI's, market trends, reporting these findings by delivering regular business reviews and success plans to management team. • Influencing customer success through educating customers on Anatomage’s revolutionary products or services. • Collaborating with sales, marketing and product development team to deliver solutions and tools to customers

Requirements

• Bachelor's degree in a relevant field required • 5 + years of experience in customer service or customer support position strongly preferred • Exceptional ability to communicate and foster positive business relationships • Ability to establish milestones and keep all team members on task • Knowledge of Human Anatomy, products and their use across customer segments is ideal

Benefits

• Health, Dental, and Vision care for you and your family • 401K savings plan with employer matching • Generous PTO leave and paid holidays • Opportunity to grow with the company • On-site gym facility • Fun, casual and blooming culture