Customer Experience Engineer

April 24

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Tellius

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We provide a better way for data analysts and business teams to uncover the 'what' & 'why' across all their data.

Business Intelligence • Machine Learning • Artificial Intelligence • Automated Analytics • Analytics

51 - 200

Description

• Individual contributor, hands-on role • Requires strong technical acumen, deep analytics/business intelligence knowledge, and sharp technical support skills • Passion for Artificial Intelligence, Predictive Analytics, and Machine Learning technologies • Collaborate with cross-functional groups - backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product

Requirements

• 5 years of in-depth experience within the Data Analytics / Business Intelligence (BI) / Databases domain • Strong fundamentals in Computer Science and Databases • Proficient in SQL and Data Modeling • Understanding and working knowledge of Python, HTML, JavaScript, R, Spark, etc • Experience with performance troubleshooting such as queries, browser freeze, system/service restarts, etc • Experience working with Snowflake, Redshift, and BigQuery • Experience working on GCP, AWS, and Azure • Experience building repeatable processes for customer issue resolution such as building tools, documents, knowledge base, dashboards, workflows for triaging, diagnosis and resolution etc • Ability to work across teams - Engineering, PM, Sales Engineering and Customer Success • Working knowledge of agile development methodologies • Flexibility and willingness to step outside of traditional roles as needed in a fast-paced startup environment • Team player with a can-do attitude • Very strong written and oral communication skills and polished presentation skills

Benefits

• Full Health Benefits • Vision, Dental • Vacation • Equity • Continual career & compensation growth