Mid-Market Customer Success Manager
June 5
🏢 In-office - San Francisco
Description
• Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success • Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers • Learn our product inside and out and help your customers drive business outcomes • Collaborate with our Sales team to realize successful renewals and expansions • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction • Surface opportunities to expand existing accounts when it’s right for the customer • Document and share key findings/learnings with broader Notion organization
Requirements
• 5+ years of success in your current Customer Success or Account Management role • Ability to build Customer Success playbooks and new processes based on learnings • Ability to work cross-functionally to solve customer problems creatively • Ability to navigate ambiguity in a fast-paced and foundational team
Benefits
• Notion is committed to providing highly competitive cash compensation, equity, and benefits. • The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary. • For roles based in San Francisco, the estimated range for total on target earnings (including base salary and on target incentive pay) for this role is $130,000-$165,000.
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