AXS Group (formerly Arrangers and Starkey Productions)
Imprint Group is a full-service, experiential event group providing creative in-house event alternatives$1. .$1
Special Events • Entertainment • Teambuilding • Transportation • Production
11 - 50
Client Services Supervisor
2 days ago
🏢 In-office - Los Angeles
AXS Group (formerly Arrangers and Starkey Productions)
Imprint Group is a full-service, experiential event group providing creative in-house event alternatives$1. .$1
Special Events • Entertainment • Teambuilding • Transportation • Production
11 - 50
Description
• AXS is seeking a Client Services Supervisor to join our team in Los Angeles, CA. • This role provides front-line, top-notch service and support for clients at music/sports venue box offices across the country. • This role acts as a relationship manager and tech support; advises, assists, and advocates for ticketing venue partners and provides support for all products and services. • Assists with event and promotion configuration for full-service clients. • Facilitates the sharing of best practices, offering advice on event and promotion configuration. • Works as a partner with Ticketing Services Managers by developing relationships and a deep understanding of each venue and its unique challenges. • Acts as an expert on all products/services, remaining current with all new releases. • Responds to support and services requests from client/venue. • Troubleshoots and resolves or escalates technical support issues. • Tracks and reports all client interactions to ensure consistent, high-quality service. • Assist in monitoring incoming support request and assign associated tasks to members of the staff and provide assistance to Junior Client Services staff.
Requirements
• High School Diploma or its equivalency (BA/BS Degree Preferred) • 4-6 years Working in live event ticketing and event programming experience • Problem-solving and decision-making skills in a high-pressure environment. • Ability to balance day-to-day and multitask across multiple clients. • Committed to collaboration and teamwork. • Proficiency with Microsoft Office including Word, Excel, and Outlook. • Ability to lead mentor, and coach a team.
Benefits
• Extraordinary People – we’re not kidding! • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world. • Opportunities for learning and leveling up through training and education reimbursement.
Apply Now
