AppZen
Our patented AI software is purpose-built for finance to deliver autonomous AP and expense audit for modern teams.
Artificial Intelligence • Finance AI • Expense Audit • Autonomous AP • Mastermind
201 - 500
Technical Support Engineer - L2
6 days ago
🏢 In-office - Bay Area
AppZen
Our patented AI software is purpose-built for finance to deliver autonomous AP and expense audit for modern teams.
Artificial Intelligence • Finance AI • Expense Audit • Autonomous AP • Mastermind
201 - 500
Description
• Provide 2nd level technical support to customers and partners, leveraging 5-7 years of experience. • Interact regularly with Engineering, Operations, and cross-functional management on high-profile technical issues, offering feedback and leadership to the product support team. • Reproduce customer issues, file bug reports, and coordinate the delivery of fixes. • Analyse and collect customer data including log files, Java stack traces, and thread dumps. • Author knowledge base articles and drive internal knowledge-sharing initiatives. • Be prepared to work in a 24x5 shift environment.
Requirements
• Experience in writing basic SQL queries. • Hands-on experience with log analysis tools such as Kibana. • Knowledge of API testing and troubleshooting using tools like Postman. • Ability to quickly understand business applications. • Strong knowledge of JSON and web services-based APIs. • At least 2 years of experience in Level 2 support within a SaaS company.
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