Arena Club
Transforming the physical to the digital. A new age of collecting awaits.
Collectibles • Marketplace • Trading Cards
11 - 50
Customer Experience Lead
August 26
🏢 In-office - Los Angeles
Arena Club
Transforming the physical to the digital. A new age of collecting awaits.
Collectibles • Marketplace • Trading Cards
11 - 50
Description
• Work directly with CEO on building customer support team and processes from scratch • Create communication procedures, guidelines, and policies • Manage large amounts of incoming customer support tickets via Zendesk • Identify and assess customers’ needs to achieve satisfaction • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Take the extra mile to engage customers
Requirements
• Recent college graduate preferred • 1-2 years of professional experience, preferably in a customer facing role • Strong problem solving skills and willingness to roll up your sleeves to get the job done • Track record of over-achieving • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • Excellent written and verbal communication skills
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