Customer Success Manager
August 21
🏢 In-office - San Francisco
Description
• Onboard, retain, and grow Pro supplier accounts. • Configure account settings for customers to optimize their experience. • Own the customer relationship. • Define Customer Success playbooks and processes. • Synthesize, prioritize, and share learnings cross-functionally. • Scale your work.
Requirements
• 4+ years of industry experience in customer success, account management, or a similar role at a B2B-focused technology startup. • Comfort with open-ended problems in unstructured or ambiguous environments. • An entrepreneurial ownership mentality; you take responsibility for outcomes. • Outstanding written and verbal communication, relationship-building skills. • Demonstrated ability to learn and iterate at high velocity. • A track record of influencing without authority.
Benefits
• Be generous with equity • Meet needs with salary
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