Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem$1. .$1
IT Services • Microsoft Dynamics • Microsoft • SharePoint • CRM
10,000+
Tier 1 Support Specialist
Yesterday
🏢 In-office - Los Angeles
Avanade
Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem$1. .$1
IT Services • Microsoft Dynamics • Microsoft • SharePoint • CRM
10,000+
Description
• Provide hardware and software support for Windows and some Mac desktops and laptops • Troubleshoot user accounts, software and hardware problems • Appropriately escalate problems to designated support levels using defined processes • Respond to all requests for assistance • Log and report each service request • Close out tickets • Other duties as assigned
Requirements
• Six months of technical support experience • No experience needed with a vocational technical school certificate (HDI) • Experience with Microsoft Windows • Experience using Microsoft Office suite • Strong written and oral communication skills are required
Benefits
• Medical and dental coverage • 401k plan with employer contribution • Paid holiday, vacation, and sick leave • Metro-check program • Tuition reimbursement
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