Primary care, designed for real life.
Primary Care Physicians • Family Physicans • Internal Medicine Doctors • General Practitioners • Men's health
September 12
🏢 In-office - San Francisco
Primary care, designed for real life.
Primary Care Physicians • Family Physicans • Internal Medicine Doctors • General Practitioners • Men's health
• As a Member Support Specialist, you will be an ambassador for patients in office, • You will remove barriers to care, resulting in a truly exceptional in-office patient experience. • You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. • You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in office providers. • You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. • You have a strong grasp of verbal and written communication. • You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. • You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. • You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. • You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. • If this sounds like you, we would love to connect.
• At least 1 year of experience in high touch customer or patient facing roles • Strong written and verbal communication skills • Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams • A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges • Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously
• Paid sabbatical after 5 and 10 years • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues • Competitive Medical, Dental and Vision plans • Free One Medical memberships for yourself, your friends and family • Pre-Tax commuter benefits • PTO cash outs - Option to cash out up to 40 accrued hours per year • 401K match • Opportunity to participate in company equity programs • Credit towards emergency childcare • Extra contributions toward maternity and paternity leave • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance
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