Customer Service Associate - JJ Buckley Fine Wines

2 days ago

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JJ Buckley Fine Wines

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Selling fine wine online since 1999!

Luxury Premium Fine Wines • Bordeaux futures • Wine Consultation • Wine Consignment and Acquisitions • Professional Wine Storage

51 - 200

Description

• Resolve customer issues regarding shipments, order inquiries, including making special arrangements • Nurture customer relationships through inbound phone, email and chat channels. Gather insight from customer interaction to help improve services and customer benefits. • Act as a customer advocate by resolving customer initiated cases in a high quality and timely manner • Project a professional company image through in-person, phone and email interaction • Coordinate between the Sales Department and the Warehouse Team to insure seamless processes for customers • Leverage customer service interactions into selling opportunities

Requirements

• Minimum of two years in customer service or sales, customer facing roles • ECommerce, direct to consumer experience preferred • Knowledge of the wine industry a plus • Experience using NetSuite, or other ERP systems • Must be highly proficient in Microsoft Office, the Internet and computer aptitude • Ability to learn new software • Must have ability to multitask, work well under pressure, and able to adhere to strict deadlines • Excellent organizational & interpersonal skills with strong attention to detail • Provide good verbal and written communications to all levels of management, both internally and externally • A high level of organization, ability to prioritize and self-initiative • Work effectively in team environment

Benefits

• Medical • Dental • Vision • 401k • PTO • sick time