We enable people to find happiness through motion. Ride more. Be happy.
High-Performance Bicycles • Bicycle Components • Engineering & Design • ebikes • Electric Bicycles
August 22
🔄 Hybrid – Los Angeles
We enable people to find happiness through motion. Ride more. Be happy.
High-Performance Bicycles • Bicycle Components • Engineering & Design • ebikes • Electric Bicycles
• Develop a strong understanding of electric bike models, features, and specifications to effectively assist customers with their product-related questions. • Provide prompt and courteous assistance to customers via phone, email, and chat to address inquiries, order status, technical issues, and product information. • Offer technical support and guidance to customers experiencing issues with their electric bikes, collaborating with the technical team to resolve complex problems. • Process orders, returns, and exchanges accurately, ensuring a seamless purchasing experience for customers. • Assist customers with warranty claims, ensuring the proper documentation and procedures are followed for quick resolution. • Maintain clear and professional communication with customers, keeping them informed about the status of their inquiries and orders. • Investigate and resolve customer complaints and concerns, striving to provide satisfactory solutions. • Gather customer feedback to identify opportunities for product or service improvement, and report these insights to the relevant teams. • Stay up-to-date on industry trends, electric bike technology, and company products to provide customers with the most accurate and current information.
• High school diploma or equivalent (some college education may be preferred). • Strong communication and interpersonal skills. • Basic understanding of electric bike technology and components. • Excellent problem-solving abilities. • Customer-focused with a commitment to providing outstanding service. • Ability to handle customer inquiries and concerns professionally. • Basic computer skills for order processing and data entry. • Willingness to learn and adapt to evolving product offerings and customer needs. • Previous customer service experience is required.
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