Customer Success Manager
August 16
🔄 Hybrid – San Francisco
Description
• Manage and maintain customer relationships, ensuring high adoption and business value • Manage customer implementations of Pigment • Develop trusted advisor relationships with customer executive sponsors • Establish measurable goals and KPIs for customer accounts • Navigate through multiple departments within organizations • Deliver presentations and trainings, provide insightful practices • Lead the development of the Pigment community • Develop deep product expertise and creativity to work closely with product team
Requirements
• Significant experience in account management, sales, or professional services at a software/SaaS company • Proven track record of building strong C-level executive relationships • Experience in preparing and delivering presentations targeted to a senior audience • Ability to explain technical solutions and provide reporting/dashboards • Experience deploying SaaS platforms across enterprise organizations • Strategic thinker in a fast-paced, ambiguous start-up environment • Ability to adapt to a rapidly changing product • Experience meeting multiple objectives in an entrepreneurial environment • You speak English fluently • BA/BS degree required, MBA or other relevant advanced degree preferred
Benefits
• Competitive compensation package (OTE $160,000 - $200,000) • Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones • Generous time off and parental leave policies • One company offsite every year • Brand new offices at the heart of major cities including New York, Paris, and London • High-end equipment (based on stock/availability) • Employer-sponsored 401(k)
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