Customer Success

August 23

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Circadia Health

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Saving lives with AI-powered contactless monitoring

Health Care • Medical • Respiratory • RemotePatientMonitoring • telehealth

51 - 200

💰 Series A on 2021-08

Description

• Within Customer Success at Circadia Health you will be responsible for driving customer satisfaction, retention, and success. • By understanding our customers' needs and challenges, you will develop strong relationships and work collaboratively with cross-functional teams to ensure that our products and services are tailored to meet customer objectives, ultimately driving their success and satisfaction. • You will play a pivotal role in managing the entire customer lifecycle post-sales. • This includes oversight throughout the onboarding process, successful implementation of our technology, training customers in the field, and driving customer retention. • You will enable customers with our cutting-edge predictive clinical analytics solutions to improve outcomes and ultimately save patient lives. • Our ideal candidate loves traveling at least 50% of the time, thrives in a fast-paced environment, excels in building and maintaining strong customer relationships, and is driven by our mission.

Requirements

• Bachelor's degree in Business, Marketing, Healthcare, or a related field; advanced degree preferred. • Proven experience in clinical implementation, customer success, or account management teams, preferably in the technology, medical technology, or healthcare industry. • Strong communication, interpersonal, and relationship-building skills. • Ability to analyze data and draw actionable insights to improve customer success initiatives. • Results-driven with a track record of meeting or exceeding customer retention and growth targets. • Strategic thinker with the capacity to develop and execute successful customer success strategies. • Ability to work in fast-paced environments • Passion for innovation and improving patient outcomes through technology. • Proficiency in Google Suite, Monday and other relevant software.

Benefits

• Fully expensed travel • Full Single Coverage Health Care Plan (Medical, Dental & Vision) • Retirement Plan Contribution (401k, IRA) • Hybrid Role - Ability to work from home when not onsite / office • Paid Time Off ~1.75 days per month (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Professional Training & Development • Opportunity to collaborate with a diverse team of professionals, including engineers, physicians, nurses, and others from various backgrounds on a daily basis • Annual Company Retreat