Clinical Operations Manager

August 17

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BetterHelp

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BetterHelp har indgående kendskab til de problemstillinger, der kan opstå i forbindelse med modtagelse af handicaphjælp og er dermed altid på forkant med situationen og hurtige til at løse eventuelle udfordringer$1. .$1

Administration af BPA ordninger • Rådgivning om BPA ordninger • Rekruttering af handicaphjælpere

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Description

• You will provide support via email, phone, and chat on a daily basis to our rapidly growing counselor network, in order to ensure they are always well-equipped to provide high-quality clinical care to our members. • You will be responsible for performing routine chart audits to ensure accuracy and quality of clinical records and documentation needed for compliance with insurance • You may assist in developing or enhancing operating procedures associated with insurance acceptance on the BetterHelp platform • You will act as a point of escalation for complex customer and counselor questions to ensure quality Improvement, and you will organize cross-functional teams as needed to resolve any escalations. • You will be accountable for auditing qualitative, quantitative, and/or episodic data and provide fair, actionable, and constructive clinical feedback to counselors. • You will monitor the clinical capabilities and relevant work experience of counselors applying to be part of the BetterHelp platform • You will proactively conduct outreach and maintain productive communications with counselors to get feedback, improve satisfaction, and prevent churn. • You will learn how to articulate new product ideas and/or enhancements to existing product features for our Engineering Team, and you will work with them to get those ideas implemented • You will stay up to date with the regulatory environment, with support from our Legal Team and our Provider Network Team, and you will clearly communicate changes to the organization to support compliance with mental health ethical and legal standards. • You will work closely with Creative Director and participate in public speaking events, media interviews, and appear on BetterHelp's social media channels

Requirements

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work • Knowledge of utilization management procedures, clinical documentation, claims submission and chart auditing required for insurance acceptance • Knowledge of state and federal laws pertaining to patient confidentiality • Have at least 1 year of good-standing experience as a BetterHelp therapist in the last 2 years • Analytical and metrics driven, with a proven track record of making decisions based on data • Ability to understand and respect different therapeutic approaches, even if it is not your own preferred approach • Have great communication skills including public speaking • Comfortable and competent to participate in media interview and appear on BetterHelp's social media channels • Ability to work independently and to thrive in a fast paced, high pressure environment. • Excellent organizational, problem-solving, decision-making, conflict resolution, and critical thinking abilities. • Tech-savvy: being able to grasp, operate, and master complicated computer systems. • Strong attention to detail. • Reliable internet connection • Must pass background check

Benefits

• Competitive compensation • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • Unrivaled perks program (including free therapy, UberEats, and more) • Remote work with regular in-person bonding experiences sponsored by the company • Office in the heart of downtown Mountain View, a three-minute walk from Caltrain • Commuter benefits, FSA accounts, and Employee Stock Purchase Programs • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers