Blue Sentry Cloud
Blue Sentry Cloud specializes in highly-complex cloud initiatives that simply cannot fail.
Infrastructure as a Service (IaaS) • High availability business, web and mobile applications • Cloud Security • Disaster Recovery • Continuity of Business
51 - 200
Cloud Support Engineer
15 hours ago
🏡 Remote – Anywhere in California
Blue Sentry Cloud
Blue Sentry Cloud specializes in highly-complex cloud initiatives that simply cannot fail.
Infrastructure as a Service (IaaS) • High availability business, web and mobile applications • Cloud Security • Disaster Recovery • Continuity of Business
51 - 200
Description
• This is a client support role. • A typical day will be solving service requests, developing automation, optimizing processes and procedures, and expanding on your skillset. • When not tending to service requests, you will work to continue to develop and build on your skills. • This can mean taking on new or unfamiliar tasks or processes for a client, studying for a Kubernetes exam or acquiring additional Azure certifications. • We are looking for someone with at least three years of incident management experience with an obsession with customer satisfaction. • This is a standout opportunity to collaborate with an elite group of engineers, to continually build up your skillset and, in turn, build a career in the cloud industry.
Requirements
• Manage and resolve escalated incidents, service requests and engineering assignments • Respond to client incidents in a timely manner • Identify, and develop solutions for, trends and patterns in incidents • Collaborate amongst the team during critical events • Provide top notch customer service to clients • Build automation
Benefits
• Benefits of full-time remote work but with a close team environment. • Flexible work schedule and time off
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