Operations Supervisor - Fremont (full-time)
June 4
🏢 In-office - Bay Area
Description
• Serve as lead to support Risk Management development. • Respond proactively to injuries, accidents, or incidents following the Safety Manual and BP protocols, ensuring proper documentation of incidents via the incident report log. • Ensure that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility. • Provide safety to customers through instruction and orientation. • Administer first aid in accordance with Safety Manual and BP Protocol
Requirements
• Lead the facilitation of groups. • Support the facilitation of larger Fremont and Upper Walls events like community competitions, member appreciation events, and etc. • Participate in individual and group instruction and/or orientation conversations as assigned.
Benefits
• Serve as a key resource for Seattle Bouldering Projects procedures and policies; responsible for execution of correct procedures and policies. • Promote BP’s customer service philosophy through coaching, training, and modeling. • Work with local managers, to update & track the calendar of events, adult programming and local happenings to drive customer engagement. • Ensure staff’s quality and performance by participating in assessment, commendations, and evaluation. • Maintain employee motivation, job satisfaction, and professionalism via dynamic leadership. • Participate in regular meetings with managers, coordinators, other supervisors, and staff. • Work actively to cover staff absences, illnesses, and special circumstances. • Promote efficiency by supervising and coordinating staff activities in the gym • Process purchases, membership services, and all other transactions at the register in alignment with BP customer service goals. • Identify, research, and resolve customer issues. • Perform unique transactions such as class and event sign-ups, special ticket sales, etc. • Ensures that document retention, processing, and disposal guidelines are followed. • Supports customers by actively responding to customer needs, membership and event questions, general inquiries, and customer feedback. • Engage with customers, providing assistance with climbing, orientation, and amenities. • Ensure that new customers are introduced to the facility and rules. • Oversee a clean, organized, and presentable facility for members and guests • Perform & Ensure that opening and closing procedures are completed • Assist in maintaining organized, clean, and efficient POS systems • Ensure that retail areas are maintained and stocked. • Identify and develop improved cleaning procedures • Ensure that regular restroom/changing rooms and facility walkthroughs are performed. Perform regular cleaning duties
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