Customer Experience Manager - Strategic Accounts

August 27

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Cologix, Inc.

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Robust Interconnection at the Edge

Network Neutral Interconnection • Scalable Colocation Space • Reliable Colocation Power • Edge Capacity • Hyperscale Onramps

201 - 500

Description

• The Strategic Customer Experience Manager will be responsible for managing existing relationships with dedicated large enterprise Customers and implementing Customer experience strategies that enhance satisfaction, improve engagement, and drive business growth. • They will be responsible for proactively engaging and managing communications (internal and external) related to Customer service requests, security operations, data center maintenance and incident management while maintaining the highest levels of Customer satisfaction. • They will have a proven record of excellent written and verbal communication skills, experience in data center operations and/or the telecommunications industry, is a self-starter and problem solver. • Candidate will have the ability to work in a fast-paced environment with minimal requirement for task driven supervision.

Requirements

• Education: Bachelor’s Degree • Minimum of 4+ years of experience in Customer experience management, customer experience, or a related field, with a focus on strategy development • A combination of education and experience is acceptable • Strategic thinker with the ability to balance long-term vision with short-term execution • Collaborative and team-oriented with a proactive approach to problem-solving • Knowledge of telecommunications and data center operations preferred • Ability to facilitate meetings using the tools associated with coordinating complex teams in various locations, time zones, etc. • Managed technical process changes, implementations, and deployments to meet timelines • Ability to drive internal and external project accountability in a professional manner • Experience with requirement gathering analysis, design, and deployment management • Attention to detail with good organizational capabilities • Ability to prioritize with good time management skills • Can work independently and consistently achieve results • Excellent interpersonal, verbal and written, communication skills • Must be self-directed, understand the requirements, and take the initiative to complete tasks with little or no direction • Experience interfacing with diverse groups • Ability to work well in team environments and independently as necessary

Benefits

• Medical, dental and vision insurance • Flexible spending account options • Non-accrued PTO • Company paid holidays • 401k Retirement Plan • Short- and Long-Term Disability