Client Success Manager

6 days ago

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Vida Health

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Healthcare designed for body and mind.

Mobile Healthcare • Consumer and Enterprise Services • Chronic Condition Management • Digital Healthcare • Behavioral and Emotional Health

501 - 1000

Description

•As a Client Strategy Manager at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients •You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey •This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs •This role needs a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales, marketing, and product as well as external partners •If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you

Requirements

•5+ years of experience in account management, sales, customer success or other external-facing roles, ideally in a health tech company/healthcare industry, or from a management consulting background •Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry •Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement •Ability to create and utilize work-plans to effectively prioritize and manage multiple concurrent client priorities and tasks across one or more work-streams •Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership •Ability to develop and maintain leadership level relationships internally and externally •Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality •Must be comfortable with navigating ambiguity and have the ability to strategically prioritize •Must be very organized and a team player •Proficient in the use of web and mobile technologies, powerpoint and excel •Passionate about Vida’s mission •Bachelor’s Degree at minimum