Eko Health
Eko Health is a leader in AI technology for heart and lung disease detection. Early Detection is Primary.
artificial intelligence • machine learning • digital health • telehealth • telemedicine
51 - 200
Sr. Manager of Customer Experience
July 22
🔄 Hybrid – San Francisco
Eko Health
Eko Health is a leader in AI technology for heart and lung disease detection. Early Detection is Primary.
artificial intelligence • machine learning • digital health • telehealth • telemedicine
51 - 200
Description
• Develop automated processes to scale-up CX support across the globe • Identify strategies to help agents drive and improve metrics related to response time and product satisfaction • Motivate and inspire your team to ensure customers have the best experience • Strategize with other team leads to ensure customer feedback and support processes are used as input and developed holistically • Oversee the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals
Requirements
• 5-10 years of managing high-performing CX teams, with substantial experience in a health tech company preferred • Experience working with off-shore resources and implementing automation to scale-up operations efficiently • Experience with cross-functional considerations and requirements for customer feedback and satisfaction • An understanding of hardware and software products that are used independently and in conjunction with one another. • Comfort working during EST and PST time zones
Benefits
• Eko was recognized by “Great Place to Work” in 2020 and 2021 • Paid-time off • Medical/Dental/Vision, Disability + Life Insurance • One Medical membership • Parental Leave • 401k Matching • Work from home equipment stipend • Flexible schedules • Wellness programs (Wellness Wednesdays, Time off) • Wellness perks (Headspace, Ginger, Aaptiv, Physera) • Learning and Development stipend
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