Technical Product Success Manager

July 16

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Viant Technology

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A Leader in People-Based Advertising Software

201 - 500

Description

• Optimize support processes and reduce tickets • Collaborate with Cloud Reliability, Runtime, and Platform teams • Drive customer satisfaction and retention

Requirements

• Bachelor's degree or equivalent work experience • Ad tech experience preferred • 3-6 years of customer or technical support experience • Evidence of scaling programs and optimizing support processes • Proactive problem solver with a customer-centric approach • Proficiency in Excel and intermediate to advanced SQL • Experience collaborating with Engineering teams

Benefits

• fully paid health insurance • paid parental leave • unlimited PTO