Director of Operations

July 23

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Finfare

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Turn business expenses into growth opportunities — charge cards, automated expense reports, & cash back rewards.

Corporate Cards • Expense Management • Finance Automation • Reimbursement Management • Bill Pay

51 - 200

Description

• Develop and execute the operational strategy in alignment with the company's overall objectives and growth plans. • Identify operational opportunities and challenges, and develop action plans to optimize processes, enhance efficiency, and mitigate risks. • Collaborate with executive leadership to set operational goals, KPIs, and metrics to measure performance and drive continuous improvement. • Streamline operational processes and workflows to improve efficiency, reduce costs, and enhance customer experience. • Identify and implement automation and technology solutions to optimize operational functions. • Establish and monitor key performance indicators (KPIs) to measure process effectiveness and identify areas for improvement. • Provide leadership and direction to the operations team, fostering a culture of collaboration, accountability, and continuous learning. • Recruit, train, and mentor team members, promoting their professional growth and development. • Conduct regular performance evaluations and provide feedback to drive high performance and employee engagement. • Stay updated with industry regulations and ensure operational processes adhere to legal and compliance requirements. • Collaborate with compliance and legal teams to develop and implement policies and procedures that align with regulatory guidelines. • Conduct regular audits and assessments to monitor compliance and mitigate operational risks. • Establish and maintain relationships with key vendors, partners, and stakeholders to ensure smooth operational execution. • Collaborate with third-party service providers to negotiate contracts, manage service level agreements, and ensure quality service delivery. • Evaluate vendor performance and make recommendations for improvements or changes as needed. • Identify operational risks and implement appropriate risk management strategies and controls. • Develop and maintain business continuity plans to ensure operational resilience in the face of disruptions. • Collaborate with the risk management team to assess and mitigate operational risks and ensure adherence to risk management frameworks. • Other duties as assigned.

Requirements

• Bachelor's degree in business, finance, or a related field (Master's or MBA degree preferred). • Proven experience (7+ years) in operations management, preferably within the fintech industry. • In-depth knowledge of fintech products, services, and operational processes. • Strong understanding of regulatory requirements and compliance frameworks in the financial industry. • Excellent leadership and team management skills. • Analytical mindset with the ability to identify operational issues and develop effective solutions. • Exceptional communication and interpersonal skills to collaborate with cross-functional teams and stakeholders. • Strategic thinking and ability to align operational goals with the overall business strategy. • Strong organizational and project management skills. • Ability to work in a fast-paced and rapidly changing environment.

Benefits

• Competitive health, vision, and dental benefits (covering 100% premium for employee and all dependent(s)) • Unlimited PTO • 401K (with employer matching) • Catered lunches three times a week • Employee stock purchase plan (if applicable) • Hybrid or on-site, depending on the role. • Work sponsorship (if applicable) • Parental leave • Other employee perks