Customer Service Call Center Outbound
March 16
🏢 In-office - Los Angeles
Description
• The Call Center Representative acts as the communication link between the customer and automotive dealership. • Responsible for confirming and rescheduling service appointments via outbound calls. • Follow script and guidelines on each and every phone call. • Master Power Tracks and use appropriately. • Ensure phones are not left unattended during scheduled shift. • Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Requirements
• Outstanding interpersonal and communication skills. • Previous experience in a call center, retail, or customer service is preferred.
Benefits
• Health insurance • Dental insurance • Vision insurance • Paid time off • 401(k) • 401(k) matching • Flexible spending account • Professional development assistance • Life insurance • Employee assistance plan • Disability insurance • Paid training • Flexible schedules • Pay: $18 / hour
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