Janitorial Account Manager- Weekend/Evening shift

March 30

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City Wide Facility Solutions Jacksonville

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We represent you. It's what makes us different.

Janitorial Services • Annual Maintenance • Commercial Cleaning • Construction Builds • Construction Cleans

51 - 200

Description

• Develop and maintain productive working relationships with independent contractors (ICs) and in-house labor by communicating client priorities and collaborating to solve problems. • Review the scope of work and ensure quality assurance per account to retain existing and gain new business. • Communicate with Facility Solutions Managers daily for any issues that need immediate attention, including the nightly recap via email or phone message. • Make recommendations for IC work assignments, manage client standards and company guidelines, and discharge if not meeting service level agreement. • Manage inspections, customer complaints, requests, new client starts, or VIP treatment needing attention. • Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures. • Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use. • Other duties as necessary.

Requirements

• High school diploma required • Must be bilingual (English/Spanish) • MUST be available on weekends (Saturday/Sunday) and evenings 4 pm to 12:30 am • Building, facilities, janitorial or similar industry experience a plus! • Strong planning, organization skills, and attention to detail. • Excellent communication and interpersonal skills. • Must be innovative, resourceful and strive for continuous process improvement. • CRM experience preferred. • Must have a clean driving record and a valid driver's license

Benefits

• $22.00 - $25.00 hourly DOE, plus bonuses • Company contribution of $500/mo. towards health, vision, dental, and life and supplemental insurance • Company paid for short-term disability insurance • Mileage reimbursement or use of company vehicles • Company 401k contribution= 3% of base pay • Great company culture • Great PTO and paid holiday plan