Customer Marketing Manager

Yesterday

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condo • hoa • accounting • software • management

51 - 200

💰 Private Equity Round on 2021-06

Description

• Own the strategy and execution of the customer journey and communications • Lead and manage customer engagement and communication programs • Develop B2C and B2B2C programs to educate homeowners and drive adoption and utilization of our payments products • Partner with Customer Operations to develop KPIs to measure customer retention • Build customer enablement materials and scalable training programs • Partner with demand generation and customer operations to build campaigns with customers • Develop and manage programs that drive customer loyalty

Requirements

• 5+ years of experience in marketing, marketing communications, or a related field • 1-2+ years of experience in customer marketing is preferred • Experience in a SaaS environment, B2B2C experience makes you a standout candidate! • Proven ability to develop and execute customer marketing strategies and campaigns • Experience in accounting, payments or property management industries is a plus • Strong analytical skills and experience with marketing analytics tools • Excellent written and verbal communication skills • Familiarity with CRMs and marketing automation tools such as Hubspot and Salesforce is preferred • Ability to work collaboratively across teams and departments • Must be eligible to work in the United States without sponsorship

Benefits

• Competitive salaries • Medical (including a $0 option for employees) • Dental • Vision • Life and disability coverage • Paid vacation • Paid holidays • Tuition reimbursement • $1,000 employee referral program • 401(k) plan • Fun in-person perks like pet-friendly offices, paid food trucks and company outings