Senior Enterprise Customer Success Manager
May 31
🏢 In-office - San Francisco
Description
• Trusted strategic advisors to revenue and operational leaders driving strategic plans and business transformation. • Drive customer engagement and product adoption while delivering measurable business impact.
Requirements
• 7+ years of relevant work experience • Previous B2B SaaS and enterprise software experience • Account management experience a plus • Ability to independently analyze and leverage data to make a persuasive argument or generate a compelling customer value / customer ROI narrative • Demonstrated ability to provide prescriptive project plans, and paths for successful onboarding, support, and change management to customers to deliver high customer satisfaction, advocacy, and loyalty • Excellent verbal and written communication skills • Passionate about providing an exceptional customer experience • Creative, resourceful, detail-oriented, and well-organized • A strong team player and resourceful individual who thrives in a fast-paced, high-growth startup environment • Someone who flourishes when given responsibility and a sense of ownership, often with limited direction • Track record of completing complex projects when the path to success may be unclear and/or requires clarity and focus • Proven ability to lead, challenge, and persuade Fortune 100 customers and executive stakeholders • Comfortable giving and receiving feedback
Benefits
• Variety of medical, dental, and vision plans designed for you and your family’s needs. • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle. • Mental Health benefits with covered therapy and coaching. • 401(k) program to help you invest in your future. • Education & learning stipend for personal growth and development. • Flexible vacation time to promote a healthy work-life blend. • Paid parental leave to support you and your family. • Company-wide recharge days each quarter. • Work from home stipend to help you succeed in a remote environment.
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