Commercial Customer Success Manager

April 12

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Sigma Computing (hiring!)

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Collaborative analytics built for the cloud

Data Analytics • Business Intelligence • Data Visualization • Cloud Data Warehouses • Spreadsheet

201 - 500

Description

• We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. • This is an in-office role based out of the San Francisco/New York office • Key Responsibilities: - Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts. - Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights. - NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support. - Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention. - Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives. - Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.

Requirements

• Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field. • 4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry. • Strong analytical skills with a proven ability to solve complex problems using data. • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement. • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention. • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery) • ETL experience • Experience implementing production business intelligence solutions • Startup experience

Benefits

• Equity • Generous health benefits • Flexible time off policy. Take the time off you need! • Flexible schedule, do the work you need to get done in the time you have to get it done • At least 12 weeks of paid bonding time for all new parents • Traditional and Roth 401k • Commuter and FSA benefits