Enterprise Customer Success Manager

August 13

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Guidewheel

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Our plug-and-play FactoryOps platform empowers any factory to reach sustainable peak performance.

Software • Manufacturing operations • Factory operations • Operational excellence • Machine learning

11 - 50

💰 $9M Series A on 2022-12

Description

• Guide customers to value. • Define and optimize the customer journey. • Own customer experience, renewals, retention and drive expansion.

Requirements

• Direct SaaS Customer Success experience, with world-class results guiding customers to operationalize technology and quantify results. • Excellent interpersonal, analytical, communication, and storytelling skills, with the ability to work with all stakeholders within the enterprises that we serve. • Extensive experience personally managing high-level customers, including executive presence and effectiveness interacting solo with C-level audiences. • The ideal candidate will have direct experience within a startup, building many aspects of a successful startup “Customer Success engine.” • The ideal candidate will also have experience in or with manufacturing operation(s). • Thoughtful *and* fast. • Results-driven with a bias for action and commitment to excellence. • Thrives in a fast-paced environment of constant change. • Customer-obsessed and constantly upleveling. • Curious, and an excellent question-asker who engages others and gets to the root cause. • Routinely improves processes and tools, to enable the entire team to benefit and get better. • Entrepreneurial and driven - wants to be part of a fast-growing SaaS company. • A team builder, team player, and leader who creates loyalty, trust, and following.

Benefits

• Grow with a team that believes developing talent is important, and is building that as a core strength of the company from day one. • Be rewarded for excellent work. • Be a leader in the organization, leading the way for future hires and mentoring junior team members as they join. • Have influence and impact on the full customer journey. • Work with a team of world-class talent. • Help manufacturing customers of all sizes succeed, being at the ground level when the “light comes on” for them.