Industrial Color
Full Service Visual Content Production Group
Digital Photo & Video Capture • Photo & Video Production • Post-Production • VFX • CG
51 - 200
Account Manager
2 days ago
🏢 In-office - Los Angeles
Industrial Color
Full Service Visual Content Production Group
Digital Photo & Video Capture • Photo & Video Production • Post-Production • VFX • CG
51 - 200
Description
• Responsible for client satisfaction and communication for a major ecomm photo production client • Work closely with Director of Accounts, manage day-to-day for large ecom photo production clients • Liaison between internal creative production team and the client • Build relationships with clients to expand current services and revenue • Lead weekly account meetings, discuss updates and challenges • Ensure timely client reporting and billing needs are met • Partner with the team to optimize account and elevate client experience • Manage SLAs and flag potential client concerns • Support internal team with the necessary tools and information
Requirements
• 2-3 years of experience in project management, account management or production • Excellent oral, presentation and written communication skills • Comfort with data and metrics, must be comfortable with Excel / Google sheets • Ability to multitask, prioritize, and work within tight deadlines in a fast paced environment • Possess an inspiring work ethic with a focus on quality, detail and performance • A team player with strong collaborative skills • Enthusiastic, positive energy and able to work well under pressure
Benefits
• Major medical, dental and vision insurance • FSA • HSA • Commuter benefits • Employee discounts
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