Associate Account Manager - Renewal Specialist

September 7

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JFrog

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On a mission to create a world of software delivered without friction from developer to device.

Software Distribution • Continuous Integration • Liquid Software • Continuous Updates • Recursive Scanning

1001 - 5000

Description

• Lead and oversee the renewal process with customers, including generating renewal quotes and opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk, and Sales teams to ensure contract accuracy. • Provide direct administrative support related to renewals and services for Account Executives to ensure continued customer satisfaction. • Perform routine account servicing tasks for a targeted portfolio, including renewal processing, quote generation, Salesforce (SF) updates, invoice tracking, and addressing back-office tasks. • Own and manage a portfolio of renewal contracts within an assigned territory. • Ensure all renewals are processed on time. • Communicate with customers or customer liaisons to ensure the proper handling of renewals. • Prepare renewal quotations, invoices, and notifications. • Identify growth opportunities and provide insights that drive better business outcomes.

Requirements

• A minimum of 4 years of relevant experience. • Exceptional time management skills, attention to detail, and the ability to prioritize tasks. • Proven problem-solving skills, with the ability to manage routine account servicing tasks and meet tight deadlines. • Strong proficiency with MS Office (particularly Excel, Word, and PowerPoint). • Excellent verbal and written communication skills.

Benefits

• At JFrog, base salary is only one component of our compensation package. • Additionally, this role may be eligible for discretionary bonuses or commission payments. • This position also includes an equity package of restricted stock units (RSU). • In addition, JFrog employees are eligible to participate in our Employee Stock Purchase Plan. • JFrog provides employees comprehensive benefits including medical, dental, vision, retirement, wellness and much more! • JFrog embraces hybrid work: 3 days in office / 2 days remote.