Customer Success Manager, Ad Sales
September 5
🏢 In-office - Los Angeles
Description
• Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners. • Act as the client’s primary point of contact, fielding requests & questions throughout the sales and campaign lifecycle. • Be responsible for the RFP response and media planning strategy across all buying channels. • Regularly participate in client meetings to deepen relationships through high-value engagement. • Partner with cross-functional organizations to structure campaigns to meet metrics and deliver outcomes. • Lead all aspects of the campaign set up, launch, and activation processes. • Monitor campaign pacing, delivery, and performance reporting and optimize media plans. • Leverage reporting and insights to identify, pitch, and close incremental opportunities. • Lead projects involving sophisticated work streams and cross-functional collaboration. • Serve as the product authority by educating clients on Spotify’s products. • Review, interpret, and present data for comprehensive campaign insights and recommendations. • Own the post-campaign analysis with takeaways and recommendations. • Collaborate on initial billing and revisions to ensure accurate invoices. • Adhere to internal standard methodology guidelines and processes.
Requirements
• Bachelor's degree in Sales, Advertising, Marketing, or Business. • Minimum of 3 years experience in digital media, planning and/or buying. • Strong industry knowledge and a desire to grow within the digital media industry. • Strong understanding of advertising performance metrics and the advertising ecosystem. • Reputation for providing outstanding customer service. • Ability to translate client requests to make recommendations that meet business objectives. • Capable of crafting impactful sales rationale stories using data and research. • Highly organized and focused multi-tasker with strong attention to detail. • Effective working with cross-functional teams and all levels of management. • Thrives in a fast-paced, deadline-oriented environment with strong communication skills. • Excellent dexterity in Excel and PowerPoint, and experience with digital media tech systems.
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